• Home
  • Pricing
  • Register
  • Login
  • How It Works
  • Features
  • Use Cases
  • FAQs
  • Knowledge Base
  • SimuLive Guide
  • Zoom Integration
  • Google Meet Integration
  • Support
  • About Us
  • Privacy Policy
  • Terms of Service
  • Facebook
  • YouTube
  • X
  • TikTok
  • LinkedIn
  • Instagram
  • Pinterest
SimuLive Logo
PricingSign In
PricingSign In

Refund Policy

Effective Date: April 27, 2026

Last Updated: April 27, 2026

1. No Refunds on Purchased Credits

All credit hour purchases on SimuLive are final. We do not offer cash refunds on purchased credits, whether used or unused.

2. Completed Sessions

Credit hours that have been used toward a completed session are non-refundable under any circumstances, as the service has been fully delivered.

3. Unused Credits

Unused credit hours remain in your account until they expire per your plan terms. Refunds are not issued for unused credits.

4. Technical Issues (Our Fault)

If a session fails, drops, or is interrupted due to a SimuLive platform error, we will restore the affected credit hours to your account promptly. Please contact our support team with details of the issue.

5. Exceptions & Goodwill

While we maintain a no-refund policy, we review each case individually. In exceptional circumstances, SimuLive LLC reserves the right to offer account credits, bonus hours, or other resolutions at our discretion.

6. Contact Us

For any billing or refund concerns, please reach out to us at:

support@simulive.us

simulive.us/support

© 2026 SimuLive LLC. All rights reserved.
Privacy PolicyTerms of ServiceRefund PolicyContact