Legal
Refund Policy
Effective Date: April 27, 2026
Last Updated: April 27, 2026
Section 1
No Refunds on Purchased Credits
All credit hour purchases on SimuLive are final. We do not offer cash refunds on purchased credits, whether used or unused.
Section 2
Completed Sessions
Credit hours that have been used toward a completed session are non-refundable under any circumstances, as the service has been fully delivered.
Section 3
Unused Credits
Unused credit hours remain in your account until they expire per your plan terms. Refunds are not issued for unused credits.
Section 4
Technical Issues (Our Fault)
If a session fails, drops, or is interrupted due to a SimuLive platform error, we will restore the affected credit hours to your account promptly. Please contact our support team with details of the issue.
Section 5
Exceptions & Goodwill
While we maintain a no-refund policy, we review each case individually. In exceptional circumstances, SimuLive LLC reserves the right to offer account credits, bonus hours, or other resolutions at our discretion.
Section 6
Contact Us
For any billing or refund concerns, please reach out to us at: