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Legal

Refund Policy

Effective Date: April 27, 2026

Last Updated: April 27, 2026

Section 1

No Refunds on Purchased Credits

All credit hour purchases on SimuLive are final. We do not offer cash refunds on purchased credits, whether used or unused.

Section 2

Completed Sessions

Credit hours that have been used toward a completed session are non-refundable under any circumstances, as the service has been fully delivered.

Section 3

Unused Credits

Unused credit hours remain in your account until they expire per your plan terms. Refunds are not issued for unused credits.

Section 4

Technical Issues (Our Fault)

If a session fails, drops, or is interrupted due to a SimuLive platform error, we will restore the affected credit hours to your account promptly. Please contact our support team with details of the issue.

Section 5

Exceptions & Goodwill

While we maintain a no-refund policy, we review each case individually. In exceptional circumstances, SimuLive LLC reserves the right to offer account credits, bonus hours, or other resolutions at our discretion.

Section 6

Contact Us

For any billing or refund concerns, please reach out to us at:

support@simulive.us

simulive.us/support

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